Draft — this page has not yet been reviewed by a lawyer and may change.

Refund & cancellation policy

Cancelling

You can turn off renewal at any time in Settings → Plan & billing. Your plan stays active until the end of the period you paid for; after that the business moves to the Free plan or becomes read-only, as described in our terms.

Refunds

• Charged twice or by mistake: we refund the extra payment in full.
• A payment that did not activate your plan because of a fault on our side: we activate it or refund it in full.
• Otherwise payments for a period that has started are not refunded part-way, except where the law requires it.

Refunds go back to the method you paid with, usually within 5–7 working days after we approve them. A credit note is issued against our GST invoice.

How to ask

Write to [support email] with your business name and the payment reference (IBS-… or the UPI reference).